QAI is a leading global consulting and workforce development organization, addressing ”Operational Excellence” in knowledge intensive service organizations.

QAI was founded in 1980 in Orlando, Florida.

QAI Global Services, the consulting division of QAI, addresses operational excellence. Organizations achieve operational excellence through deployment of best practices and processes in areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI Global Institute undertakes research, houses the bodies of knowledge and administers certifications leading to workforce development. It focuses on creating international education & training packages and services, to address Competence Development, Assessments and Certifications, to cater to the large pool of manpower requiring skills for increased employability.


QAI Global Institute conducts Instructor Led Trainings (ILT), career programs, exam preparatory training and certification for both individuals and organizations. QAI has trained over 160,000 individuals and certified over 50,000 professionals in over 15 countries.

Today, the Institute caters to a wide variety of industries and provides access to a wealth of concepts and skill building techniques, reinforced through consulting, training, assessments, benchmarking, certification, conferences and e-Learning. The institute supports the IT practitioner by facilitating corporate and individual membership programs. QAI’s focus on people, process and technology helps organizations to achieve impressive results. It is this unique blend of services that makes QAI the leading service provider for knowledge-intensive organizations.

Tom Ticknor, QAI Global Institute’s Chief Operating Officer(COO), based at QAI’s office in Orlando, Florida said, “QAI Global Institute has the necessary resources to ‘breakthrough’ to the next level of products and services that our clients have been requesting, while maintaining the high level of quality that the industry has grown to expect from QAI.” Ticknor went on to say, “with the increased diversity of our offerings, our integration group is combining and refining our portfolio so that the worldwide team can provide multi-layered solutions to our clients.”




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