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Experienced instructors with subject matter expertise offer a range of on-site, public and customized in-company training programs that provide practical “how to” ideas. Facilitated courses are available for all levels – from the top-rated Manager’s Solutions Workshop(MSW) to the entry-level Diploma in Software Testing(DST).


[ultimate_modal modal_title=”Gail Borotto” modal_on=”image” btn_img=”6380|http://qaiusa.com/wp-content/uploads/2014/11/Gail_Borotto1.jpg” overlay_bg_opacity=”80″]Software Process Improvement| Software Quality

Gail Borotto has worked with processes for over 29 years defining, and building business and system process infrastructures. She is a certified greenbelt in LEAN Six Sigma and has a MA in Organizational Development and Change Management. She is an authorized SEI CMMI and CMM instructor teaching SEI’s 3 day introduction classes and informally briefing shorter versions. She also conducts upgrade CMMI version training.

Gail has trained or briefed in DoD, NASA, CBP, MITRE, and many government contracting organizations such as L3, Northrop Grumman, EIS, and EDS. Gail has participated in SEI CMMI maturity level 2, 3, and 4 appraisals and lead process improvement assessments in commercial organizations. She has also managed process improvement efforts, prepared FSAM architecture business function documents, and conducted business process re-engineering for organizations such as NRC, DoD and commercial organizations.


Gail Borotto
Process Improvement
[ultimate_modal modal_title=”DAN HE” modal_on=”image” btn_img=”8478|http://qaiusa.com/wp-content/uploads/2016/01/dan_he.jpg” overlay_bg_opacity=”80″]SCAMPI High Maturity Lead Appraiser |  SCAMPI Lead Appraiser for Development | SCAMPI Lead Appraiser for Services | SCAMPI B&C Team Leader for Development & Services

16+ years of experience in software and system development, quality initiatives of process improvement and expertise in CMM implementation.Prior to QAI, Dan has served as Vice SEPG Manager in Huawei Technologies, China. He has Prepared IPD-CMM® implementation plan, CMM® Assessment Plan, QMS annual training plan, Mini-project annual training plan, Annual SEPG plan, etc. And initiated all the activities as per the plans. Conducted Internal Assessment for Huawei Nanjing R&D Center. Helped Huawei to build the Quality Management System- IPD-CMM® V2.0 based on the Audit findings, Huawei Indian QMS and CMM® Model.
A key contributor in the whole planning of the Quality initiative program in Huawei Technologies, including setting up appropriate organization structure, and roles and responsibilitiesHe has also been an Assessment Team Member for Huawei India’s SEI – CMM® Level 4 assessments where he was responsible for guiding project team towards quality system implementation.After join QAI, have provide training/consulting/appraisals to more than 100 clients, make presentation in lots of big conference such SEPG conference, SPIN conference, CCSE conference, have inspired many people on process improvement.• Nearly 8 years as CMM / CMMI and quality consultant.
• CMMI Based Gap Analysis CMMI Maturity Profile Definition
• CMMI Formal Readiness Check
• CMMI based Pre-appraisal
• Documentation Review
• Process Definition & Advisory Services
• BSC Consulting
• Strategy consulting[/ultimate_modal]

Process Improvement
[ultimate_modal modal_title=”V S Seshadri” modal_on=”image” btn_img=”8477|http://qaiusa.com/wp-content/uploads/2016/01/seshadri.jpg” overlay_bg_opacity=”80″]Introduction to CMMI for Development | SCAMPI Lead Appraiser for Development | SCAMPI Lead Appraiser for Services | SCAMPI B&C Team Leader for Services | SCAMPI B&C Team Leader for Development

Seshadri is a Principal Consultant at QAI with more than 25 years of experience in Software Project Management and Delivery, People Management, Quality Management, Process Improvement Consulting, Trainings, Appraisals and Audits.Is a multi-model (DEV, SVC) consultant & Lead Appraiser for several years. Has a portfolio of training, consulting & appraisal expertise across industry domains and geographies. Has worked in multiple organizations in various roles including MIS reporting, senior management team, Software Development, Project Management, Quality Assurance, and Consulting Has consulted and appraised several reputed organizations in the context of Software Services, Captive Development Centers, IT departments, R & D departments, consulting firms, banks and manufacturing companies.He has successfully delivered end-to-end full life cycle CMM and CMMI initiatives and has completed over 40 SCAMPI -A appraisals internationally He has conducted over 40 classes on CMMI, as a certified CMMI instructor Brings his vast experience of working with customers in multiple organizational contexts, countries and cultures Deploys breadth and depth of knowledge and experience to facilitate meaningful and effective interpretation of CMMI family of models and business objective aligned implementation Has been involved in multiple engagements that have targeted and delivered benefits to client organizations In one of the previous assignments with a large software development organization for over 11 years, was part of the engineering process group (SEPG) for 7 years and contributed to the organization’s process maturity in different capacities. As a member of Software Engineering Process group, contributed to the maturity progress of the organization to Level 3 and Level 4 and as Head, SEPG lead the Level 5 accomplishment; During this period, also conducted a number of CMM and process related training


V S Seshadri
Process Improvement
[ultimate_modal modal_title=”Kamlesh Kothari” modal_on=”image” btn_img=”8480|http://qaiusa.com/wp-content/uploads/2016/01/kamlesh.jpg” overlay_bg_opacity=”80″]SCAMPI B Observer for Development &  Services | SCAMPI High Maturity Lead Appraiser | Introduction to CMMI for Services | SCAMPI Lead Appraiser for Development & Services | Development Supplement Instructor | Services Supplement Instructor

Kamlesh Kothari is working with QAI as Vice President – Consulting Business. He has around 20 years of experience in software engineering, managing process improvement services and advising leading organizations in India and abroad on designing process framework. Kamlesh has guided and directed over 100 advisory and appraisal engagements covering areas such as Software Engineering, Engineering Design, People Performance and Service Management in India and abroad. Kamlesh has the distinction of being one of the few authorized High Maturity Lead Appraiser for CMMI®-DEV and CMMI®- SVC product suites in the Asia Pacific Region, and one of the few internationally to have done a high number of process maturity assessments. Prior to joining QAI, Kamlesh worked with KPMG as a Director leading and managing process improvement services. He has also worked with industry leaders such as BaaN and Voltas in software engineering domain.

  • He is a multi-model (DEV, SVC) consultant & Lead Appraiser for several years.
  • He has considerable exposure in executing multi location appraisals for several leading IT Service organizations for CMMI Dev and SVC model both
  • He has worked in multiple organizations in various roles including MIS reporting, senior management team, Software Development, Project Management, Quality Assurance, and Consulting
  • Kamlesh also had a distinction of being one of the few SEI authorized PSP (Personal Software Process) Instructor and TSP (Team Software Process) Launch Coach in India. Using these frameworks, Kamlesh has helped some of the global product development organizations improve its product development processes.


Kamlesh Kothari
Process Improvement
[ultimate_modal modal_title=”Sankararaman Dandapani” modal_on=”image” btn_img=”8481|http://qaiusa.com/wp-content/uploads/2016/01/sankar.jpg” overlay_bg_opacity=”80″]Introduction to the People CMM Instructor | SCAMPI High Maturity Lead Appraiser | SCAMPI with People CMM Lead Appraiser | SCAMPI Lead Appraiser for Development & Services | SCAMPI B&C Team Leader for Development & Services

Sankararaman is a Consulting Partner at QAI India Ltd. with more than 25 years of experience in Software Project Management and Delivery, People Management, Quality Management, Process Improvement Consulting, Trainings, Appraisals and Audits. He has been involved in leading and implementing organization wide
improvement initiatives encompassing core delivery and HR related processes. He heads the Human Capital Management practice in QAI and is a Guest lecturer at IIM, Bangalore and speaker at SPIN forums and industry conferences.Is an CMMI Institute ( ) certified SCAMPI High Maturity Lead Appraiser,
SCAMPI V 1.3 Lead Appraiser for Development and Services. He is also a CMMI Institute authorized SCAMPI V 1.3 Lead Appraiser for People CMM.Is CMMI Institute authorized instructor for Introduction to People CMM. Has engaged with more than 100 customers for consulting or appraisal activities and completed
around 35 SCAMPI A appraisals worldwide in Software Services, Captive Development Centers, IT departments, Business Process Outsourcing Organizations, R & D departments, consulting firms, banks and manufacturing companies.Has worked in multiple organizations on senior management roles in software development, project management, quality assurance and operational consulting. Has trained ITIL consulting teams on configuration management & change management and has worked with several BPO customers as a part of his PCMM consulting portfolio


Sankararaman Dandapani
Process Improvement
[ultimate_modal modal_title=”Gururaj Managuli” modal_on=”image” btn_img=”8479|http://qaiusa.com/wp-content/uploads/2016/01/gururaj.jpg” overlay_bg_opacity=”80″]SCAMPI High Maturity Lead Appraiser | Introduction to CMMI for Development Instructor | SCAMPI Lead Appraiser for Development | SCAMPI Lead Appraiser for Services | SCAMPI B&C Team Leader for Development | SCAMPI B&C Team Leader for Services | 

Gururaj has overall 30 years of experience that includes mechanical/systems engineering, software development, project management, senior management, process management and consulting experience. More than 80 formal appraisals have been lead by Gururaj since 1998 (including CBAIPIs) – this includes several reputed large organizations across the countries. Gururaj has been one of the early lead appraisers – he received authorization to conduct CMM based appraisals (CBAIPI) in Early 1998.He has led close to 100 formal appraisals (including CBAIPI).He is also a member of CMMI working groups.In addition, Gururaj has conducted more than 30  authorized formal Introduction to CMMI programs, conducted several project management related programs.His papers have been selected at various SEPG conferences (US, Europe, HK).He is currently an active certified SCAMPI Lead Appraiser (for both CMMI DEV V1.3 and CMMI SVC V1.3).He is a certified SCAMPI HMLA and instructor for Introduction to CMMI.


Gururaj Managuli
Process Improvement

[ultimate_modal modal_title=”Brian J. Galli” modal_on=”image” btn_img=”id^9495|url^http://qaiusa.com/wp-content/uploads/2016/10/Brian.jpg|caption^null|alt^null|title^brian|description^null” overlay_bg_opacity=”80″]Software Process Improvement| Software Quality

Brian J. Galli holds a doctoral degree in Engineering Management from Old Dominion University, earned December 2013. He also holds a Bachelors of Science in Industrial Engineering, earned May 2007, from Binghamton University (SUNY Binghamton), as well as Masters of Science in Engineering Management, earned July 2009, from Missouri University of Science & Technology. He is a licensed professional engineer in New York State and holds a certification as a Lean Six Sigma Blackbelt. The author’s major field of study is continuous improvement in healthcare settings as well as deployment of continuous improvement and project management. He works as an Assistant Professor of Management Engineering at Long Island University – Post. He also owns Apex Strategies, Ltd, a company that that specializes in continuous improvement consulting and training initiatives. He has over 9 years of experience in applying industrial engineering and continuous improvement tools and concepts in a wide variety of arenas, including healthcare, manufacturing, transactional, and service environments. He has spent over 6 years working for Northwell Health (formerly known as North Shore LIJ Health System) in New York and 1 year in Health Plan in the EmblemHealth Service Company.[/ultimate_modal]

Brian J. Galli
Process Improvement
[ultimate_modal modal_title=”David Greer” modal_on=”image” btn_img=”id^9787|url^http://qaiusa.com/wp-content/uploads/2017/03/david.jpg|caption^null|alt^null|title^david|description^null” overlay_bg_opacity=”80″]Intro to CMMI Instructor | High Maturity SCAMPI Lead Appraiser

Mr. Greer provides applied, tactical and strategic consulting and implementation through all levels of clients’ organizations. David has insight into the challenges faced and solutions needed by firms both large and small as they evolve and mature their project management and development processes, methods, and tools. Mr. Greer has managed software projects, led process improvement efforts, developed winning proposals, and provided consulting for numerous clients in their journeys toward project management and project development process maturity. He has held many positions within the development lifecycle: analyst, designer, developer, tester, integrator, operational support. Mr. Greer has also provided a variety of support functions: Quality Assurance Lead; Measurement Lead; Configuration Management Lead; Engineering Process Group Lead; and Process Training Lead.

Utilizing Capability Maturity Model Integration (CMMI), ISO, Lean, Six Sigma, Agile and ITIL techniques, Mr. Greer supports a variety of market sectors (Aerospace, Health Care, Government, Telecommunications, Power Generation and Distribution, Transportation, Application Development, Banking & Finance, Retail, and Service Providers) and their related consulting partners.

Mr. Greer is a Certified High Maturity SCAMPI Lead Appraiser and Authorized CMMI Instructor for both the Development and Services constellations. He has been interviewed, and authored articles, for newsletters and journals, has presented at conferences and has written and published a guide to the CMMI. Mr. Greer has international experience, and holds a DoD TOP SECRET Clearance.[/ultimate_modal]

David Greer
Intro to CMMI Instructor


[ultimate_modal modal_title=”Bob Galen” modal_on=”image” btn_img=”6370|http://qaiusa.com/wp-content/uploads/2014/11/Bob_Galen1.jpg” overlay_bg_opacity=”80″]

Agile  | Software Quality

Bob Galen is an agile methodologist, practitioner, and coach who helps to guide companies and teams in their pragmatic adoption and organizational shift toward Scrum and other agile practices. Bob has held director, manager and contributor level positions in both software development and quality assurance organizations.

He has over 25 years of experience working in a wide variety of domains and regularly speaks at international conferences and professional groups. He is a Certified Scrum Master Practicing (CSP), Certified Scrum Product Owner (CSPO), and an active member of the Agile Alliance & Scrum Alliance. In 2009 he published the book Scrum Product Ownership – Balancing Value from the Inside Out.


Bob Galen
Agile Methods
[ultimate_modal modal_title=”Cindy Glasser” modal_on=”image” btn_img=”6374|http://qaiusa.com/wp-content/uploads/2014/11/Cindy_Glaser1.jpg” overlay_bg_opacity=”80″]

Agile | Project Management | Software Quality

Over 15 years’ experience delivering high quality software solutions, with 8 years’ experience managing teams. Expert in developing and executing test strategies and process improvement. Specialization in applying risk-management techniques to keep up with rapid implementation while maintaining high quality.

Cindy is a PMI Agile Certified Practitioner (PMI-ACP); and an experienced speaker (QUEST and TesTrek conferences, CQAA training) and published author (CQAA Quality Journal) on topics such as managing distributed teams and improving the quality of a product in a project-focused environment.

Currently serving as Membership Director for the Chicago Quality Assurance Association.[/ultimate_modal]

Cindy Glaser
Agile Methods
[ultimate_modal modal_title=”Steve Bender” modal_on=”image” btn_img=”6368″ overlay_bg_opacity=”80″]

Software Process Improvement | Agile Methods | Quality

Steve has over 40 years experience in the IT industry, with over 100 mostly repeat government and industry clients in 12 countries on 4 continents. He has published the book Managing Projects Well, the audio tape How to Achieve a Total Quality Life seen on CNN, and numerous articles and WEBinars. He has contributed and taught numerous workshops for the Quality Assurance Institute (QAI), has been on their board, and is a current board member of E-dista Learning.

Steve is listed in The Yearbook of Authorities, Experts, and Spokespersons, and is a life member of the International Registry of Who’s Who. He is responsible for top-to-bottom overhauls in Fortune 500s of quality processes, project activities, interpersonal communication methods, requirements gathering techniques, and strategic planning methods. In addition to hundreds of face-to-face programs, Steve has conducted Web Based Seminars (WEBinars) for several years, using advanced interactive techniques including chats, polls, full motion video, and break out rooms. These techniques help the WEBinars to rival the live in-classroom experience.



Steve Bender
Project Management
Software Quality
[ultimate_modal modal_title=”Megan Sumrell” modal_on=”image” btn_img=”6361|http://qaiusa.com/wp-content/uploads/2014/11/Megan_Sumrell1.jpg” overlay_bg_opacity=”80″]

Agile | Lean | Quality

Megan Sumrell is the Quality Architect for Mosaic ATM where she establishes company-wide quality practices including project management, project planning and tracking, and testing. She is a Certified Scrum Practitioner with over 14 years of software testing experience. She has worked as a developer, quality engineer, Director of QA, QA architect, product owner, Scrum Master and Agile Coach, and consultant.

Megan has built QA organizations at several software companies including CommerceOne and ChannelAdvisor. She has also served as the Director of Transformation Services at Valtech where she not only coached teams transitioning to agile but also developed and taught several agile/Lean courses.


Megan Sumrell
Agile Methods
[ultimate_modal modal_title=”Neil Potter” modal_on=”image” btn_img=”6362|http://qaiusa.com/wp-content/uploads/2014/11/Neil-Potter1.jpg” overlay_bg_opacity=”80″]

Software Process Improvement | Agile Methods

Neil has been working in the software application and IT fields since 1985 helping companies improve their performance. Neil Potter has been working in software design, engineering and process management since 1985. In 1988 Neil was an SEPG manager in a TI software development group, spanning USA, India and England. He has a B.Sc. in Computer Science from the University of Essex in England and Six Sigma Greenbelt certification from the University of Michigan. Neil is also a Certified Scrum Master (by Mike Cohn) and certified to teach and appraise using the CMMI for Services model.

Specialties include Certified Scrum Master, CMMI Appraiser/Instructor. Hands-on workshops on Scrum/CMMI/requirements/planning/estimation/inspection/supplier management, and facilitation of organizational change


Neil Potter
Process Improvement & Agile
[ultimate_modal modal_title=”Timothy Korson” modal_on=”image” btn_img=”6359|http://qaiusa.com/wp-content/uploads/2014/11/Korson-100×1251.jpg” overlay_bg_opacity=”80″]

Agile Methods

Dr. Timothy Korson is a Scrum trainer and coach. He has had over a decade of significant experience working on a large variety of systems developed using modern software engineering techniques. This experience includes distributed, real time, embedded systems as well as business information systems in an n-tier, client-server environment. He has helped design and taught in a Master’s of Software Engineering program and has been an international industry consultant since 1985.

Tim has authored numerous articles, and co-authored a book on Object Technology Centers, Object Technology Centers of Excellence. He has given frequent invited lectures at major international conferences and has contributed to the discipline through original research.


Timothy Korson
Agile Methods

[ultimate_modal modal_title=”Samir Chhibber” modal_on=”image” btn_img=”8718|http://qaiusa.com/wp-content/uploads/2016/03/Samir-Chhibber.jpg” overlay_bg_opacity=”80″]

Agile Methods

Samir is a Certified Scrum Trainer and Agile thought leader who has championed the transition of multiple organizations from Waterfall to Agile framework around the world. Based in USA, he has more than 22 years of experience in managing programs, and training, coaching and implementing Agile for both commercial and government organizations.
Mr. Chhibber brings thought leadership in both knowledge of Agile Framework and Agile coaching for the successful implementation for operational efficiency at an organizational and portfolio level. Mr. Chhibber was the first Scrum Master for one of Cisco Systems’ largest programs, Voice Technology Group’s (VTG) Unified Communications Program. This pilot program became the blueprint for future Agile Implementations within VTG.


Samir Chhibber
Agile Methods
[ultimate_modal modal_title=”Steve Spearman ” modal_on=”image” btn_img=”8719|http://qaiusa.com/wp-content/uploads/2016/03/Steve_Spearman.jpg” overlay_bg_opacity=”80″]

Agile Methods

Steve, an acknowledged leader in Agile adoption, is a Certified Scrum Trainer (CST) and has been providing Agile-focused trainings and coaching to organizations around the world at both enterprise and team levels. With over 30 years of experience in corporate software development as a software developer, architect, project manager, scrum master and in multiple management positions; his career and enterprise experience has spanned Bell Laboratories, AT&T, Lucent, Avaya, and Cisco Systems.
Organizations he has consulted with include: Schwab, Capital One, EMC, Razorfish, Cisco, Hulu, IEEE, Bank of America, Go Go Business, and Ericsson. Steve is also a frequent speaker in Agile conferences around the globe and is widely renowned for his exemplary presentations on Agile adoption and implementation.
Steve has a BA in Psychology and a Masters in Computer Science. His other certifications include: SAFe Program Consultant (SPC), PMI-ACP, PMP, Certified Scrum Product Owner, and Certified ScrumMaster.
Steve lives in the Denver, Colorado area with his wife Donna. He’s an avid traveler and Scuba diver.


Steve Spearman
Agile Methods
[ultimate_modal modal_title=”Madhur Kathuria” modal_on=”image” btn_img=”8722|http://qaiusa.com/wp-content/uploads/2016/03/Madhur_Kathuria.jpg” overlay_bg_opacity=”80″]CST | CSC | CSP | CSPO | CSM 

As India’s first coach and trainer with dual CSC and CST certifications, he has been training and coaching Scrum Teams across India, Europe and USA for past 11 years. Starting his career as a technologist, Madhur traversed various roles in his industry journey including that of a Programmers, Test engineer, Business analyst, Scrum Master, Process Consultant, CMMi appraiser and Consulting lead.
Madhur is also an OD and Behavior coach focusing on helping individuals and organizations realize their full potential through focused training programs, Executive and leadership training and coaching and one to one mentorship and counselling both at personal and professional level.
Having worked with 150+ teams across 60 organizations and trained and coached close to 12000+ associates, Madhur brings these experiences as part of his training and coaching regimen to ensure that the learning is not just theory based, but has a pragmatic insight into the real world. His agile coaching assignments have been not only with the IT industry big wigs but also in hitherto unknown areas of Event Management, Service Management (BPOs) and Education
In 2012, Madhur created the “Battlefield Agility” framework, a rapid, incremental development technique focused on bringing benefits of agile philosophy and defense forces discipline to the field of software delivery. This framework is now being adopted across multiple customers in India in the areas of Product Development and IT Services.
Specialties: Executive Management, Business Unit Head, Business Unit Start-up and Growth, Consulting Management, Consulting Solution Design, Agile Consulting, Scrum Coach, Agile Coach, Agile PWC, Agile DSDM Atern, Scrum Trainer, Business Strategy and Management Consultant, Speaker, Organizational Change Management Consultant, Agile Trainer, Soft skills training, Leadership Training, HR Policies and Strategy Alignment.


Madhur Kathuria
Agile Methods
[ultimate_modal modal_title=”Thomas Cagley” modal_on=”image” btn_img=”6373|http://qaiusa.com/wp-content/uploads/2014/11/Cagley-100×1251.jpg” overlay_bg_opacity=”80″]Software Process Improvement | Agile Methods | Quality

Tom Cagley leads DCG’s Software Process Improvement and Software Measurement Consulting Practices. He has over 20 years of experience in the software industry. Tom has held technical and managerial positions in different industries as a leader in software methods and metrics, quality assurance, and systems analysis. He is a frequent speaker at metrics, quality, and project management conferences. His areas of expertise encompass methods and metrics, quality integration, quality assurance, and the application of the SEI’s CMMI® to achieve process improvements.

Tom is a past President of the International Function Point Users Group. He also is an author, active blogger and podcaster, hosting and editing the Software Process and Measurement Cast.


Thomas Cagley
Agile, SAFe
[ultimate_modal modal_title=”Dr. David F Rico” modal_on=”image” btn_img=”6377″ overlay_bg_opacity=”80″]

Agile | Measurement | Process Improvement

Dr. David F. Rico, PMP, CSM, is an itinerant technical leader for software process and quality improvement. Dr. Rico is internationally recognized for helping prestigious organizations become accredited and compliant with CMMI®, SW-CMM®, and ISO 9001, 15288, and 12207. Dr. Rico’s strength is helping fiercely resistant and resource constrained organizations achieve fast and measurable benefits and accreditation. Dr. Rico has advanced skills with state-of-the-art methods and tools for designing software engineering policies, procedures, standards, and processes.

Dr. Rico specializes in cost and benefit, return on investment, net present value, and breakeven point analysis for software process improvement and project portfolio management.

Dr. Rico has been an international keynote speaker, published numerous articles on three continents, written or contributed to five textbooks on information technology and computer science, and completed SW-CMM® and CMMI® introductory and intermediate training. He holds a B.S. in Computer Science, an M.S.A. in Software Engineering, a D.M. in Information Technology, and is a Certified Project Management Professional (PMP), Agile Certified Practitioner (ACP), and Certified Scrum Master (CSM). He’s been in the field of computer programming since 1983.


David F Rico
Measurement & Metrics


[ultimate_modal modal_title=”Bob Crews” modal_on=”image” btn_img=”6369|http://qaiusa.com/wp-content/uploads/2014/11/Bob_Crews1.jpg” overlay_bg_opacity=”80″]

Software Testing | Software Quality

Bob Crews is a consultant and trainer with over 22 years of IT experience including full life-cycle development involving development, requirements management, and software testing. He has consulted and trained for over 200 different organizations in areas such as effectively using automated testing solutions, test planning, risk analysis, implementing automated frameworks, and developing practices which ensure the maximum return-on-investment with automated solutions.

Bob has presented at numerous conferences and user groups throughout the world including QAI, EuroStar (Copenhagen), HP Software Universe, and LatinStar (Mexico City). Bob was named as one of the top five speakers at the QAI Annual Software Testing Conference in 2004.


Bob Crews
Software Testing
[ultimate_modal modal_title=”Clyneice Chaney” modal_on=”image” btn_img=”6375|http://qaiusa.com/wp-content/uploads/2014/11/Clyneice_Chaney1.jpg” overlay_bg_opacity=”80″]

Software Testing | Process Improvement | Software Quality

Clyneice Chaney brings over 20 years of testing, quality assurance, and process improvement experience. Clyneice holds certifications from the American Society for Quality as a Certified Quality Manager, QAI Global Institute’s Certified Quality Analyst, and Project Management Institute’s Professional Project Manager.

She has participated as an examiner for state quality awards for Georgia and Virginia. She is currently an instructor for the International Institute for Software Testing and has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager’s conference, Quality Assurance Institute International Testing Conference, International Conference on Software Process Improvement and Software Test and Performance Testing Conferences.


Clyneice Chaney
Software Quality
[ultimate_modal modal_title=”David Dang” modal_on=”image” btn_img=”6376|http://qaiusa.com/wp-content/uploads/2014/11/David_Dang1.jpg” overlay_bg_opacity=”80″]Software Testing | Test Automation

David Dang, Zenergy Technologies – David Dang is a HP/Mercury Certified Instructor (CI) for QuickTest Professional, WinRunner, and Quality Center. As a recognized automation expert, David has provided automation strategy and implementation plans for numerous clients to maximize ROI and minimize script maintenance.

David has been a featured speaker on test automation and related topics at local and national QA and testing conferences including Quality Assurance Institute (QAI), StarEast, STP Con, and PSQT. David received his BS in Management Information Systems and BA in Psychology from the University of Buffalo.


David Dang
Software Testing
[ultimate_modal modal_title=”James Campbell” modal_on=”image” btn_img=”6353|http://qaiusa.com/wp-content/uploads/2014/11/James_Campbell1.jpg” overlay_bg_opacity=”80″]Software Testing | Software Quality

James Campbell has architected and designed over 45 unique TCoEs across the globe. He has completed testing strategies and roadmaps for over 120 organizations and has overseen the successful implementation of over 20 large-scale testing engagements.

James previously launched and managed a North American Testing Centre of Excellence for a large global management consulting and technology company. James is the founder and Executive Director of Tulkita Technologies Inc., a specialized services company focused on the strategy and effectiveness of Quality Assurance.


James Campbell
Software Testing
[ultimate_modal modal_title=”Michael Kelly” modal_on=”image” btn_img=”6358|http://qaiusa.com/wp-content/uploads/2014/11/Kelly-100×1251.jpg” overlay_bg_opacity=”80″]Software Testing | Software Quality

Mike Kelly is a partner for DeveloperTown and an industry-leading software testing expert. He has written hundreds of articles and is a regular conference speaker on topics including agile, performance, usability, exploratory testing, and test management. He is also a co-author of the book How to Reduce the Cost of Software Testing.

Mike is a past President and Director for the Association for Software Testing and is the founder of the Indianapolis Workshops on Software Testing. He has built and managed development teams at both startups and Fortune 500 companies. Mike regularly coaches companies and individuals on implementing agile development and testing practices.


Michael Kelly
Software Testing
[ultimate_modal modal_title=”Michael Lawler” modal_on=”image” btn_img=”6360|http://qaiusa.com/wp-content/uploads/2014/11/Lawler-100×1251.jpg” overlay_bg_opacity=”80″]Software Quality

Michael Lawler has been involved in information technology management since 1984 and in the service industry for over thirty years with responsibilities at the national, regional, and local levels. He has been focused in the area of software quality since 1997. Throughout his career, Michael developed and mentored responsive teams who work creatively to solve internal and client-related challenges. He is an effective communicator who works toward solutions in a creative manner that delivers multiple benefits to a variety of industries and organizations.

Michael has also managed relationships and partnerships with several international vendors on behalf of clients and corporate entities.


Michael Lawler
Software Quality

[ultimate_modal modal_title=”Michael Yudanin” modal_on=”image” btn_img=”6366|http://qaiusa.com/wp-content/uploads/2014/11/Yudanin-100×1001.jpg” overlay_bg_opacity=”80″]

Software Quality | Mobile Testing

Experienced manager and software professional. Leads a consulting company that specializes in software development, quality assurance, and testing: process improvement, test automation for mobile devices and other platforms, outsourcing testing projects, quality solutions for SaaS and other implementations, quality dashboards, etc. Certified by the American Society for Quality as Software Quality Engineer (CSQE) since 1999.

Specialties include Software Development: ASP.NET and mobile apps; Software QA and Testing; Standards and Methodologies: CMMI, ISO, IEEE, RUP, Agile/XP(Extreme); Test Automation: QuickTest Professional (QTP) HP/Mercury, TestPartner by Compuware, WebFT by RadView; Performance testing: WebLoad, LoadRunner, QALoad; Independent Verification and Validation (IV&V) and Implementation Assurance; and Off-shoring Assurance: from setup to ROI[/ultimate_modal]

Michael Yudanin
Software Testing
[ultimate_modal modal_title=”Mike Ennis” modal_on=”image” btn_img=”6379|http://qaiusa.com/wp-content/uploads/2014/11/Ennis-100×1251.jpg” overlay_bg_opacity=”80″]

Software Quality | Software Testing

Mike Ennis is a Senior Manager in Accenture’s Technology practice specializing in planning and executing testing efforts. Mike has a deep technology and testing background and has led numerous test teams both on and off-shore. Additionally, Mike has conducted test assessments, created process improvement initiatives, created test strategies, test plans and has led execution efforts at various clients such as IBM, BMC Software, and Intuit.

Mike has over 20 years of experience and is a Certified Software Testing Engineer, Certified Software Quality Analyst, a Certified Foundation Level Tester as well a respected speaker, mentor and coach. Mike also drives Accenture’s Global Testing and Certification Program.


Mike Ennis
Software Testing
[ultimate_modal modal_title=”Nancy Kastl” modal_on=”image” btn_img=”6357|http://qaiusa.com/wp-content/uploads/2014/11/Kastl-100×1251.jpg” overlay_bg_opacity=”80″]

Software Quality | Software Testing

Nancy Kastl CSQA is the President of the Chicago Quality Assurance Association (CQAA). She is an accomplished professional with over twenty-five years experience as an IT quality and process consultant, director, facilitator, and instructor.

Nancy is a Certified Software Quality Analyst (CSQA) and served on the committee that originally defined the CSQA common body of knowledge. She served on the Purdue University’s IT Advisory Committee and the QAI Global Institute’s Certification Board. She has taught seminars and on-line classes for both Purdue University and the QAI Global Institute. Nancy is president of the Kaslen Group, former VP of Quality Assurance at Harris Bank and is the founder and president of the Chicago Quality Assurance Association (CQAA). She has a Master’s degree from DePaul University.


Nancy Kastl
Software Quality
[ultimate_modal modal_title=”Neil Price-Jones” modal_on=”image” btn_img=”6363|http://qaiusa.com/wp-content/uploads/2014/11/Neil-Price1.jpg” overlay_bg_opacity=”80″]

Software Testing | Test Automation

Neil Price-Jones has 24 years experience in software testing and implementation of automation in a variety of areas like financial, telecommunications, and pension administration. In 1993, Neil founded NVP Software Testing that provides testing expertise to numerous organizations. He has made presentations to many software quality organizations including Kitchener Waterloo Software Quality Association (KWSQA) as well as Toronto Association for System & Software Quality (TASSQ) and is on the board of TASSQ.

Neil Price-Jones has presented and exhibited at the International Quality Conference from 2003-2006. He has assisted in training many clients in the financial, provincial government, health and insurance sectors.


Neil Price Jones
Software Testing
[ultimate_modal modal_title=”Dr. Rebecca Staton-Reinstein” modal_on=”image” btn_img=”6364|http://qaiusa.com/wp-content/uploads/2014/11/Staton-Reinstein-100×1251.jpg” overlay_bg_opacity=”80″]

Software Process Improvement | Agile Methods

As President of Advantage Leadership, Inc., Rebecca Staton-Reinstein, Ph.D., CSQA, works with companies to improve the quality and productivity of software-related efforts. She helps IT organizations assess the current situation and create strategic plans to engineer successful processes, establish business-oriented measurement, and improve bottom-line results.

She works with both technical and managerial staff to discover hidden costs and demonstrate ROI. Rebecca has successfully established three QA organizations; she has an international client base, and is the author of books on improving software quality and strategic planning including Get Great Requirements, The Hard Job of Making Software Work: Building the QA Function Step-by-Step, Success Planning: A ‘How-To’ Guide for Strategic Planning, and Conventional Wisdom: How Today’s Leaders Plan, Perform, and Progress Like the Founding Fathers.


Rebecca S
Software Quality
[ultimate_modal modal_title=”Shuan Bradshaw” modal_on=”image” btn_img=”6372|http://qaiusa.com/wp-content/uploads/2014/11/Bradshaw-100×1251.jpg” overlay_bg_opacity=”80″]

Software Testing | Software Quality

Shaun Bradshaw has spent the last 12 years helping numerous companies improve their QA and test processes by advising, teaching, and mentoring them on effective testing and test management techniques as well as implementing optimized test metrics.

Shaun speaks at many of the major industry conferences and is recognized for his presentations on test metrics, the S-Curve, and the Zero Bug Bounce. Shaun is a graduate of the University of North Carolina at Greensboro with a Bachelor of Science in Information Systems.


Shuan Bradshaw
Software Testing

[ultimate_modal modal_title=”Thomas Ticknor” modal_on=”image” btn_img=”6365|http://qaiusa.com/wp-content/uploads/2014/11/Ticknor-100×1251.jpg” overlay_bg_opacity=”80″]

Software Testing |Software Quality

Mr. Ticknor has over 30 years of experience in IT software development and quality. He has a wide range of experience including management of product design teams, development teams, software QA and testing departments. Mr. Ticknor has been training and consulting in the field of software testing and quality for the past 12 years. Mr. Ticknor is a keynote speaker and presenter at testing and quality conferences, software development trade conferences and has spoken both in the U.S. and internationally.

Mr. Ticknor has been a guest lecturer at universities in the U.S. and China. Mr. Ticknor is the Chief Operating Officer for QAI overseeing the daily operations of the Institute’s global activities. Before joining QAI, Mr. Ticknor held executive level positions with software development companies in Boston, Massachusetts USA and Orlando, Florida USA.


Thomas Ticknor
Software Testing


[ultimate_modal modal_title=”James Vaughan” modal_on=”image” btn_img=”6354″ overlay_bg_opacity=”80″]

Project Management

Jim Vaughan PMP served for more than five years at the Chicagoland Chapter of the Project Management Institute including one and a half years as the president of the chapter. He developed his expertise as a highly successful project manager in one of the most demanding technological environment, global cellular telecommunications.

For Motorola he successfully delivered the first non-Japanese cellular system to the Japanese market, in an environment famous for its attention to quality and performance. Today, as an independent consultant, Jim continues to lead large and complex projects in addition to teaching project management at DePaul University.


James Vaughan
Program Management
[ultimate_modal modal_title=”Jeanette Bordelon” modal_on=”image” btn_img=”6356″ overlay_bg_opacity=”80″]

Project Management | Business Analysis

Jeanette Bordelon has been a project manager for many years in the private, public, non-profit, and consulting sectors. Her project experiences span technology, finance, change management, strategic planning, and other consulting services. Currently Jeanette is combining her project management expertise with her passions for teaching and motivating change by focusing on presentations, seminars, and coaching that support positive change in others.

She has presented in corporate settings and at various professional association meetings including CQAA, IIBA, PMI Chapter events, and at the PMI Global Congress. Those attending Jeanette’s seminars regularly report back on the positive impacts experienced after they apply what they’ve learned in their own organizations.


Jeanette B
Project Management
[ultimate_modal modal_title=”Bob Prentiss” modal_on=”image” btn_img=”6371″ overlay_bg_opacity=”80″]

Business Analysis | Project Management

Bob Prentiss is the Client Solutions Director of Business Analysis at Watermark Learning. Bob is CBAP® certified with over 20 years of experience in corporate America; managing BA centers of excellence, assessing and managing BA maturity, quality, and competency. Bob is the developer of the PMI 2011 Product of the Year, the Project R.E.A.L. (Real Experience Applied Learning) class, a hands-on, live project experience.

Bob stays involved in giving back to the BA community through mentoring and coaching, providing formal training, developing best practices, and speaking at industry conferences on topics such as CBAP® certification, centers of excellence, BA competency, requirements quality, BA leadership and careers. Bob is a founding member and past President of the IIBA MSP Chapter wearing several hats on the board. He is currently serving on the board as the VP of Professional Development.



Bob Prentiss
Business Analysis




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