COURSE DETAILS

The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.3 is an integrated model to propel process improvements in the service industry. The model addresses the activities required to establish, deliver and manage services. CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement and guide the process improvement initiative.

The 1 day CMMI for services awareness program introduces participants to the model and its fundamental concepts. The course discussion emphasizes the understanding of service thinking, synergies between CMMI®-SVC and CMMI®-DEV, overview to the 24 process areas and the roadmap for CMMI®-SVC journey.

COVERAGE
Module 1 – Introduction
Service Thinking | Service Terminology | Overview to CMMI® | Evolution of CMMI® | Synergies and Differences between CMMI®-SVC & CMMI®-DEV
Module 2 – Overview to CMMI For Services
Concept & Interpretation of Maturity | Framework and Architecture | The maturity levels | Process visibility across the maturity levels | Behavioral characteristics of each maturity level | Goals | Specific Practices | Generic Practices
Module 3 – CMMI Roadmap & Appraisal
Continuous Improvement Cycle | Self Sustaining Behavior | IDEAL Wheel | CMMI® Roadmap | Appraisal Requirements | Discussion on Process Areas across maturity levels

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